TULSA, Okla. (KTUL) – Oklahomans continue to face grueling wait times and lines at tag agencies despite efforts to change the problem.
Last May, Gov. Stitt signed designated car services over to an agency called Service Oklahoma in hopes of streamlining long lines and customer frustration.
However, our sister station in Oklahoma City, KOKH, has visited state tag agencies four times in the past month and witnessed long lines, only to see people turned away.
Many frustrated drivers who come to the agency for services leave with an expired tag or driver’s license through no fault of their own, but have been turned away.
People in the queue say that the agency would hand out around 20 tickets for different services every morning. When they were gone, an employee would stick a chair outside with a sign that said “come back tomorrow” and close the door.
Service Oklahoma was not available for an interview, but said in a statement:
Service Oklahoma continues to strive to improve the customer experience. Service Oklahoma has increased its telephone call response rate to 9 times the previous rate and has moved many services online, saving customers valuable time. Service Oklahoma also recently completed a comprehensive audit of all 30 locations across the state, looking for ways to improve. The results of this evaluation are being leveraged to expand our capacity across all locations, reducing wait times and streamlining customer flow.
They hope the assessments can help agencies find solutions to these problems.
